The first line support bot

An internal first-line support bot in a large company (several thousand employees). As a database for responses, 10 thousand+ documents are used, which were originally transmitted in MS Word, PDF, TXT, etc. format. They include several domains of knowledge.

Technical details: it works completely in the internal contour of the company on its own servers with GPU based on a pre-trained open source model

Development period: 3 months